FREQUENTLY ASKED QUESTIONS

Looking for expert advice? The IL Team is here to help! Check out our FAQ’s for answers to all your questions.

RETURNS + EXCHANGES

Customer satisfaction is our number one priority. If for any reason you are dissatisfied, we will gladly issue a refund, exchange, or IL store credit for items returned within 14 days of delivery.

All returns must be accompanied by its original packaging and unaltered, unworn, and in resellable condition to qualify for a refund.

Items received after 14 days will not be accepted for return of exchange.

Please Note: There are NO returns or exchanges on solid gold or custom products, due to the fact that each piece is made to order. Once any of our made to order pieces go into production, there can be NO cancellations. Earrings are also non-returnable for hygeine reasons and safety.

Note: Customers outside of the United Kingdom are responsible for their own return costs.

To initiate a return or exchange, please visit our Returns Portal. If you need any further assistance, you can email our customer support team at info@icedlondon.com.

Please allow up to 7 business days from when we receive your reutrn to process your refund/exchange.

Please allow up to 7 business days for your refund to appear back into your account.

ORDERS + SHIPPING

We will notify you by the contact method on file with all relevant shipping updates and tracking information once your order has been processed. This typically takes 1-3 days, not including weekends or holidays.

After your payment is verified, it may take up to 72 hours to process and ship your order. This does not include weekends or holidays.

If you ordered a solid gold or custom product which is made to order, please allow up to 6 weeks for production. Once complete and inspected, we will ship your order.

Please allow 2 business days for UK & US shipments, and 4-14 business days for international shipments to be delivered.

Yes, we ship worldwide and use a variety of carriers selected specifically for the fasted delivery speed possible.

At Iced London we offer FREE Express Shipping for all UK orders and international orders over £500.

We use the fastest shipping method possible for all orders. Your shipping options are presented to you at checkout.

Made to order products (including solid gold and customs) can take up to 6 weeks to complete.

In the rare occasion we experience any issues during production, it can take slightly longer than 6 weeks to complete.

If you have a deadline you would like your custom pendant by, please email us at info@icedlondon.com and we will do our best to accomodate.

If you need to change or cancel your order, please contact us immediately at info@icedlondon.com. Unfortunately, once your order has been processed we are unable to make any changes or cancellations.

Please contact us at info@icedlondon.com so we can verify your correct address and process a replacement order for you.

For orders over £500 a direct signature will be required upon delivery.

PRODUCTS + FIT

Iced London offers a premium selection of solid gold jewellery upon request. Our solid gold products are crafted using solid 14k Italian gold, as it has the most durable quality of solid gold and creates the perfect colour for luxorious style, with durability and shine that lasts a lifetime. Other karat options are available upon request for custom pieces.

Firstly, we only work with the highest quality precious metal manufacturers in Europe. Our jewellery is designed and crafted with obsessive attention to detail and state-of-the-art precision by the best jewellery manufacturers in the world. Our process for gold coating contains a much thicker layer of gold than the standard process, giving our pieces their long lasting colour, shine and durability.

Secondly, while most brands use CZ stones, they do not meet a high enough standard for quality jewellery if that's what you're looking for. We understand the importance for your stones not to go cloudy over time, to sparkle like a real diamond, and to pass diamond testers. All of these qualities are found in the stones we use - Moissanite. They are graded just like a natural diamond, are almost identical, and costs only 10% of the price as it's lab-made; there is no expensive mining and sourcing process like that found in natural diamonds. Save yourself thousands and don't get ripped off by the jewellers with over-inflated price tags.

Yes, at Iced London we only work with the highest quality and most durable materials including solid gold and sterling silver. Learn more about our materials.

The gram weight of our products can vary slightly based on manufacturer methods, which is why we estimate our products' gram weights within a 5 gram +/- range.

Our vermeil jewellery is made by coating a solid sterling silver chain 3-5x in real gold. This is a very expensive and meticulous process done by expert jewellers. Most competitors offer cheaply made gold-plated chains with a brass or stainless steel base and thin layer of gold painted over the metal.

Our pieces are made to last forever. So, wear often. Keep your piece in a ziplog bag or an Iced London pouch when you're not wearing it.

You may get your chain wet. Like all precious metals, to maintain the lasting shine and durability you will want to keep away from harsh chemicals. We recommend you dry your products as soon as possible by using a cloth towel after getting wet.

Our chains were made to last for life. You may work out in your chain, but like all precious metals, to maintain lasting shine and durability you will want to keep away from harsh chemicals. We recommend you dry your products as soon as possible by using a cloth towel after getting wet.

Yes. We offer many customisations, such as custom clasps for our cuban link chains. Our designers will create a CAD to show how your customisation will look, and once it's confirmed by you, we begin production and bring it to reality.

Customisations can require up to 6 weeks to produce. If you would like to make a customisation request, please contact us at info@icedlondon.com.

Our chains are made of the highest quality materials, so they will not irritate skin or turn your skin green.

COMPANY

Iced London is a leader in men's jewellery with over 2,000 5-star reviews. We are sold in over 100 countries and offer easy returns and exchanges so you have no risk to check us out.

Firstly, we only work with the highest quality precious metal manufacturers in Europe. Our jewellery is designed and crafted with obsessive attention to detail and state-of-the-art precision by the best jewellery manufacturers in the world. Our process for gold coating contains a much thicker layer of gold than the standard process, giving our pieces their long lasting colour, shine and durability.

Secondly, while most brands use CZ stones, they do not meet a high enough standard for quality jewellery if that's what you're looking for. We understand the importance for your stones not to go cloudy over time, to sparkle like a real diamond, and to pass diamond testers. All of these qualities are found in the stones we use - Moissanite. They are graded just like a natural diamond, are almost identical, and costs only 10% of the price as it's lab-made; there is no expensive mining and sourcing process like that found in natural diamonds. Save yourself thousands and don't get ripped off by the jewellers with over-inflated price tags.

We are happy to help answer any and all questions. You can email us at info@icedlondon.com and we will do our best to get back to you within 24 hours.

Iced London is currently building out an extensive affiliate and ambassador program. Please email us at info@icedlondon.com to apply to become an ambassador.

Iced London jewellery is sold exclusively at ICEDLONDON.com.

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