Custom Jewellery Consultation

A custom-designed piece which sets you apart from the crowd. Invest in yourself/your brand today and we will help you step out with a truly unique look designed specifically for you.

We charge a £250 GBP / $325 USD consultation fee which is applied in full towards the cost of the piece if you move forward to production. Iced London receives hundreds of custom requests and this allows us to separate curious people from those that are intent to craft their custom piece.

We do NOT create CAD designs or begin production on your custom piece until we receive a deposit. This consultation fee is NOT a deposit for your custom piece.

Upon paying the consultation fee, you will instantly be paired with a custom jewellery expert who will work with you to design your custom piece.

FREQUENTLY ASKED QUESTIONS

What is the minimum order, and what is the consultation fee for?

The minimum order for custom pieces start at $800 USD. However, the final price will be determined by the specific item you get. The consultation fee allows our experts to take their time and fully focus on making the best custom piece to fit your exact requirements, making it perfect for you. This fee will be deducted from your order, so it serves as a deposit. This fee is non-refundable.

What if I'm not happy with how the custom piece looks?

After we take down your design ideas and specifications we make a 2D Drawing and a 3D CAD design which shows exactly how your piece will look. We send you the designs and you let us know whether you would like to go ahead and begin production, or whether there are any adjustments you would like us to make. There are unlimited revisions, so we will keep adjusting the design until it is perfect for you. Once we get your confirmation for the final design, we begin production.

How long will it take?

The designs will take 7 days to be made. The production time is 4-6 weeks, depending on how many changes are made during the design phase. You will be kept up to date on the project throughout.

What materials are available?

We work with many different materials according to all budgets and requirements.

How long is shipping?

All orders are shipped from our warehouse located in London, England within 24 hours of being placed.

We offer free next-day delivery for all UK orders.

Delivery to all states in the USA is 2 business days via FedEx International Express.

What is Vermeil?

Vermeil (typically pronounced vehr-may) jewelry is made from 925 sterling silver as its base material, which is a standard material used in high quality jewelry.

The gold karat is at least 10k. We use 14k-18k, depending on the piece.

The gold must be at least 2.5 microns thick. This is much thicker than electroplated or typical gold dipped jewelry and therefore will outlast typical gold plated items.

How does the lifetime guarantee work?

Iced London offers an industry leading Lifetime Warranty. Our pieces are designed to last a lifetime, but if your product experiences any issues under normal wear and tear then you are entitled to a FREE one-time repair or replacement of the product. Our Lifetime Warranty does not cover unintentional abuse (water/chemical damage, scratches/scuffs, accidental breakage) or lost/stolen items. Any repairs or alterations performed by any party other than Iced London will void the warranty. If the particular piece you wish to exchange is discontinued, then we will allow an exchange for something of equal or lesser value.

How do I contact Iced London Customer Support?

We are happy to help answer any and all questions. You can email our customer support at info@icedlondon.com.

How long do custom pieces take to make?

Custom orders will take up to 6 weeks to make if you paid for priority production, or up to 8 weeks to make if you did not pay for priority production. This production time is in place as these products are made to order and are subject to specific testing and quality control. Please note, even if next day delivery is selected for custom products as the shipment method, the 6 week/8 week delivery still applies.

How long do vermeil/solid gold pieces take to make?

Vermeil and solid gold options are made to order and can take up to 5 weeks for delivery.

What is your returns policy?

We accept returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), please contact customer support via email info@icedlondon.com.

We cannot accept cancellations or returns on the following items:

• Custom Pendants
• Earrings
• Vermeil Items
• Moissanite Items
• Solid Gold Items

 

U.K. (Express)	Free via Royal Mail Tracked 24	1 Business Day
USA (Express)	Free (when you spend over £60) £4.99 via FedEx International Priority	2 Business Days
Canada (Express)	£14.99 via FedEx International Priority	2 Business Days
Canada (Standard)	Free (when you spend over £60) £5.99 via Canada Post	5-7 Business Days
Rest of Europe (Standard)	Free (when you spend over £60) £5.99 via Royal Mail International Tracked	4-5 Business Days
Rest of World (Standard)	Free (when you spend over £60) £5.99 via Royal Mail International Tracked	5-7 Business Days

 

Shipping Information

Orders received on weekdays before 11am GMT / 6am EST will be shipped the same day. Orders placed after this time will be shipped the next day. Orders placed over the weekend will be shipped out Monday. 

• Please note that during busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines. 

• All orders are shipped with tracked delivery. You will be emailed your tracking number once your order has been dispatched.

• The estimated shipping time begins from the day your order is dispatched.

• Please note that we won't always be able to make changes to your order once the it has been placed. Please contact us on info@icedlondon.com if you have any questions.