Custom Jewellery Consultation

A custom-designed piece which sets you apart from the crowd. Invest in yourself/your brand today and we will help you step out with a truly unique look designed specifically for you.

We charge a £250 GBP / $325 USD consultation fee which is applied in full towards the cost of the piece if you move forward to production. Iced London receives hundreds of custom requests and this allows us to separate curious people from those that are intent to craft their custom piece.

We do NOT create CAD designs or begin production on your custom piece until we receive a deposit. This consultation fee is NOT a deposit for your custom piece.

Upon paying the consultation fee, you will instantly be paired with a custom jewellery expert who will work with you to design your custom piece.

FREQUENTLY ASKED QUESTIONS

What is the minimum order, and what is the consultation fee for?

The minimum order for custom pieces start at $800 USD. However, the final price will be determined by the specific item you get. The consultation fee allows our experts to take their time and fully focus on making the best custom piece to fit your exact requirements, making it perfect for you. This fee will be deducted from your order, so it serves as a deposit. This fee is non-refundable.

What if I'm not happy with how the custom piece looks?

After we take down your design ideas and specifications we make a 2D Drawing and a 3D CAD design which shows exactly how your piece will look. We send you the designs and you let us know whether you would like to go ahead and begin production, or whether there are any adjustments you would like us to make. There are unlimited revisions, so we will keep adjusting the design until it is perfect for you. Once we get your confirmation for the final design, we begin production.

How long will it take?

The designs will take 7 days to be made. The production time is 4-6 weeks, depending on how many changes are made during the design phase. You will be kept up to date on the project throughout.

What materials are available?

We work with many different materials according to all budgets and requirements.

Iced London offers express delivery within 1-2 working days for United Kingdom and United States orders.

For European and Rest of World, please allow 5-10 days for delivery.

Delivery time is estimated from the moment your order is ready to be shipped. Please allow additional time for international deliveries that may require processing by customs. All items are carefully dispatched within 24 hours unless informed otherwise.

You can return or exchange any order to us within 14 days of receiving it.

All of our products enjoy a lifetime warranty, guaranteeing your product for any manufacturing defect. Please note that accidental damage or problems caused by lack of reasonable care are excluded from the lifetime warranty.

Payments are accepted via credit card, debit card, PayPal and Apple Pay with a valid billing and shipping address. Accepted credit cards are Visa, American Express and Mastercard. Please note that additional identity validation may be required especially if the transaction value is large.

Bank transfers are also accepted; in order to pay by bank transfer, our Client Advisors are available to help you. Please Contact us. Please note that processing purchases by Bank Transfer can take up to 5 business days.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

All transactions are secured. The Iced London website is SSL encrypted to protect personal and payment data.