Material
Iced London delivers to all parts of Europe, the Americas and most international countries.
Delivery fees and times are quoted upon checkout. All delivery times are estimated from the moment Iced London sends your shipping confirmation email.
Delivery to the UK & USA is two business days. Delivery to all other countries is 4-7 business days.
To clean and maintain your jewellery, gently clean your it with a soft, lint-free cloth. Avoid using harsh chemicals or abrasive materials.
Store your jewellery in a cool, dry place, away from direct sunlight. Use a jewellery box or pouch to prevent scratches or damage.
Remove your jewellery before swimming, showering, or engaging in physical activities to minimise exposure to moisture and potential damage. Chlorine, salt water and fresh water can all damage precious metals and gemstones by dulling or eroding them.
Our jewellery comes with a 12-month warranty covering manufacturing defects. The warranty does not cover normal wear and tear, accidental damage, or improper care.
To initiate a return or exchange, contact our customer service team within 14 days of receiving your order.
Items must be returned in new, unused condition with all original packaging. Custom and made-to-order items are not eligible for returns.
To request for custom designs or personalised engravings, reach out to our customer service team or fill out the custom order form on our website to discuss your ideas and requirements.
Prices and turnaround times for custom orders vary depending on the complexity of the design and materials used. Our team will provide a quote and timeline after discussing your project.
Visit our custom gallery on the website to view examples of our previous bespoke and personalised jewellery creations. You can also view more on our Instagram, @icedlondon.
Distinctive Designs, Uncompromising Quality
We take pride in offering exceptional designs that stand out from the crowd. Our unwavering commitment to quality ensures that every piece we create is crafted with precision and care, making our jewellery not just an accessory but an extension of your unique personality.
A Brand You Can Trust
At Iced London, our reputation for delivering exceptional jewellery has earned the trust of a diverse clientele, including well-known celebrities and influencers.
Our commitment to quality, style, and customer satisfaction has made us a trusted choice for those who value luxury and exclusivity.
Experience the confidence that comes with wearing Iced London and join the growing community of satisfied customers and celebrities.
Frequently Asked Questions
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Our jewellery is crafted using a range of high-quality materials, including stainless steel, sterling silver, gold, cubic zirconia, moissanite and natural diamonds. Each product's description will provide specific details about the materials used.
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To determine your ring or bracelet size, please refer to our comprehensive sizing guide available on our website. This guide will help you accurately measure your size and ensure the perfect fit for your jewellery.
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To maintain the beauty and longevity of your Iced London jewellery, we recommend:
- Storing it in a cool, dry place away from direct sunlight.
- Avoiding contact with chemicals, such as perfumes, lotions, and cleaning products.
- Cleaning it gently with a soft, lint-free cloth to remove dirt and oils.
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Our jewellery is generally hypoallergenic and suitable for most people with sensitive skin. However, individual sensitivities may vary. Please refer to the product description for specific material information.
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Cubic zirconia (CZ) is a lab-created gemstone that closely resembles diamonds in appearance but is more affordable. Moissanite is another lab-created gemstone with a higher refractive index and greater durability than CZ. Moissanite is also more expensive than CZ, but it offers a more diamond-like appearance and can pass a diamond tester.
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Moissanite and diamonds are both highly valued for their brilliance and durability. However, moissanite is a lab-grown gemstone that has more fire and brilliance than a diamond, making it an attractive alternative. Diamonds are naturally occurring gemstones that are highly prized for their rarity and unique characteristics. While both are beautiful options, moissanite offers a more budget-friendly and ethically-sourced choice compared to diamonds.
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Yes, we offer bespoke custom jewellery services for customers seeking unique, one-of-a-kind designs. Please contact our customer support team to discuss your requirements and begin the design process.
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We accept returns within 14 days of delivery for a full refund or exchange, provided the item is in its original, unworn condition with all packaging and documentation. Custom or personalized items are not eligible for returns. Please refer to our detailed return policy on our website for more information.
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Iced London delivers to all parts of Europe, the Americas and most international countries.
If you are experiencing an issue when inputting your address at checkout, please contact our support team who will be able to assist you.
All international orders must abide by the customs rules of the country of delivery.
International Delivery Times & Fees
International delivery fees and times are quoted upon checkout. All delivery times are estimated from the moment Iced London sends your shipping confirmation email.
Delivery to the UK & USA is two business days. Delivery to all other countries is 4-7 business days.
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We stand by the quality of our products and offer a 12-month warranty against manufacturing defects. Our warranty does not cover damage resulting from improper use, wear and tear, or accidental damage. For more information, please refer to our warranty policy on our website.
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Our customer support team is always here to help. You can reach us via email, phone, or the contact form on our website. We will be happy to assist you with any questions, concerns, or feedback you may have.