Iced London accepts returns/exchanges within 30 days of the date your item was received.

Your product return has to be in original packaging and condition that it was sent in. If we decide the product to not be in fit state for resale and/or isn’t in the same condition as we sent it out in we can’t refund you as we can’t resell it.

We will not refund/exchange our custom products/pre orders/solid gold products, as they are one off items.

You the customer are liable for any post and packaging for any returns/exchanges.

Any payments or deposits on custom made jewellery is non-refundable as it costs Iced London money to prepare this jewellery.

When returning products for returns/exchanges from countries where duty taxes/import charges apply, you the customer are liable to pay the amount. If you are exchanging a product you will have to pay us the duties/import charges that we pay.

Once we receive your exchange we will exchange your product within 3 days.

Once we receive your return we will refund your money within 7 working days (then a further 3/5 working days for your bank/PayPal to send you your money back). 



All Iced London Gift Cards are non-refundable. You can use the gift card(s) at anytime as they have no expiry date.