Iced London offers express delivery within 1-2 working days for United Kingdom and United States orders.

For European and Rest of World, please allow 5-10 days for delivery.

Delivery time is estimated from the moment your order is ready to be shipped. Please allow additional time for international deliveries that may require processing by customs. All items are carefully dispatched within 24 hours unless informed otherwise.

You can return or exchange any order to us within 14 days of receiving it.

All of our products enjoy a lifetime warranty, guaranteeing your product for any manufacturing defect. Please note that accidental damage or problems caused by lack of reasonable care are excluded from the lifetime warranty.

Payments are accepted via credit card, debit card, PayPal and Apple Pay with a valid billing and shipping address. Accepted credit cards are Visa, American Express and Mastercard. Please note that additional identity validation may be required especially if the transaction value is large.

Bank transfers are also accepted; in order to pay by bank transfer, our Client Advisors are available to help you. Please Contact us. Please note that processing purchases by Bank Transfer can take up to 5 business days.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

All transactions are secured. The Iced London website is SSL encrypted to protect personal and payment data.