We ship all orders directly from our UK warehouse. Orders are not processed on weekends or bank holidays.
Due to social distancing measures and local authorities guidelines, we have fewer staff working in our fulfilment centre, ensuring isolation and for our team’s safety. For your reassurance as a customer, hand washing and sanitising is maintained at all times. Our team members wear gloves to minimise the contact they have with the jewellery, also maintaining the highest hygiene standards.
As we are operating at a reduced capacity, our dispatch times are a little longer than usual right now although we are working super hard to get your orders shipped as soon as possible!
International deliveries may experience some delays in delivery time, and there are some restrictions to heavily affected countries. We advise you to check if your country is affected, and we kindly ask for your patience at this time to allow extra time for delivery.
Royal Mail Signed for 1st Class - £4.99
Aim to deliver in 24 hours (next working day), including Saturdays.
Signature on delivery
Online delivery confirmation
Royal Mail Signed for 2nd Class - £3.99 (FREE on orders over £155)
Aim to delivery in 48 hours (two to three working days), including Saturdays.
Signature on delivery.
Online delivery confirmation.
Iced London ships worldwide.
INTERNATIONAL SHIPPING - £5.99 (FREE on orders over £200)
Europe delivery aim: 3-5 working days
Worldwide delivery aim: 5-7 working days
Fully tracked from end to end
- Online delivery confirmation
We offer a 14 day returns policy. Please contact us within 14 days of receiving your item with your order number and a brief explanation of why you are returning the goods.
All items must be in their original packaging and unworn to qualify for a refund. Ensure items are adequately protected when returning as we cannot refund items that have been damaged as a result of poor packaging.
Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty.
Please ensure adequate postage has been paid for your return to ensure it reaches us. Please obtain proof of postage for your return.