Owl Pendant

We ship all orders directly from our UK warehouse. Orders are not processed on weekends or bank holidays.

*COVID-19 Update*

Due to social distancing measures and local authorities guidelines, we have fewer staff working in our fulfilment centre, ensuring isolation and for our team’s safety. For your reassurance as a customer, hand washing and sanitising is maintained at all times. Our team members wear gloves to minimise the contact they have with the jewellery, also maintaining the highest hygiene standards.

As we are operating at a reduced capacity, our dispatch times are a little longer than usual right now although we are working super hard to get your orders shipped as soon as possible!

International deliveries may experience some delays in delivery time, and there are some restrictions to heavily affected countries. We advise you to check if your country is affected, and we kindly ask for your patience at this time to allow extra time for delivery.

Stay safe!

UK DELIVERY

Royal Mail Signed for 1st Class - £4.99

• Aim to deliver in 24 hours (next working day), including Saturdays.
  
• Signature on delivery
  
• Online delivery confirmation
  

Royal Mail Signed for 2nd Class - £3.99 (FREE on orders over £155)

• Aim to delivery in 48 hours (two to three working days), including Saturdays.
  
• Signature on delivery.
  
• Online delivery confirmation.
  

INTERNATIONAL DELIVERY

Iced London ships worldwide.

INTERNATIONAL SHIPPING - £5.99 (FREE on orders over £200)

• Europe delivery aim: 3-5 working days
  
• Worldwide delivery aim: 5-7 working days
  
• Fully tracked from end to end
  
• Online delivery confirmation

RETURNS/EXCHANGES

We offer a 14 day returns policy. Please contact us within 14 days of receiving your item with your order number and a brief explanation of why you are returning the goods.

Returns Policy:

All items must be in their original packaging and unworn to qualify for a refund. Ensure items are adequately protected when returning as we cannot refund items that have been damaged as a result of poor packaging.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty.

Please ensure adequate postage has been paid for your return to ensure it reaches us. Please obtain proof of postage for your return.

Here at Iced London, we source quality metals and use high quality plating. With that said, fashion jewellery (including plated, 925 Sterling Silver and expensive jewellery brands) can experience normal wear and tear like this over time. To extend the life of your jewellery, please give them occasional breaks and to keep them away from any moisture and creams.

Please follow these tips to maintain the quality and prevent early tarnish:

• Keep them in your Iced London dust bag when not in use
  
• Avoid sweat
  
• Wipe with soft cloth
  
• Do not sleep in your jewellery
  
• Avoid chemicals (especially hand cream)
  
• Avoid bathing, showering or washing your hands with jewellery on
  
• Wait for hand/face cream to dry before putting on any jewellery
  
• Apply a layer of polymer coating/clear nail varnish on the inside of your rings
  

How to avoid the Green Finger

IMPORTANT: Traces of copper will be found in Gold/Rose Gold plating as this contributes to the colouring of the metal. In some extreme cases of sensitive, highly acidic skin, you may experience some oxidisation (slight greening). The other main cause of oxidisation is chemicals found in hand creams. This is in fact a common trait in even the finest of jewellery, however if you wish to get more information on our plating and how to prevent any oxidisation, we advise you to read our Green Finger Guide to understand why a persons finger might turn green and how to prevent it.

If you are allergic or sensitive to metals or have had green tainting before then you are likely to experience the same reaction.

Those that are sensitive to metals should not purchase copper/brass based jewellery and instead opt for our Stainless Steel jewellery or Solid Gold jewellery (available for custom order).

Our 925 Sterling Silver Jewellery (all 925 Sterling Silver contains 92.5% sterling silver and 6.5% copper) which may be a better option for you if have had green tainting before.

We take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities.

Alternatively, you contact our support team and we’ll be happy to help.