FAQs
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Iced London is renowned for its high-quality jewellery, particularly its moissanite pieces, which offer brilliant sparkle and a more affordable alternative to traditional diamonds. We're also known for our unique, hip-hop-inspired designs.
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Iced London primarily operates online, allowing us to offer competitive prices. However, we're working on expanding our presence to physical stores in select locations.
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We specialise in a wide range of jewellery, including chains, pendants, bracelets, rings, and earrings, primarily in silver and moissanite.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
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Absolutely! Our jewellery is designed for both everyday wear and special occasions. It's durable and made to withstand daily activities.
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We use high-quality materials such as 925 silver, 14k gold vermeil, and lab-grown moissanite stones known for their exceptional brilliance.
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Iced London's moissanite jewellery offers the brilliance of natural diamonds at a fraction of the cost. Our stones pass diamond testers, are waterproof, and have a longer lifespan than traditional cubic zirconia.
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Yes, we do! Our bespoke custom jewellery service allows you to turn your unique ideas into personalised, one-of-a-kind pieces.
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To keep your jewellery looking its best, avoid exposing it to harsh chemicals or water. Regularly clean it with a soft cloth and store it in a dry, airtight container.
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We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within our specified time frame for a refund or exchange. Please review our Returns page for details.
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Yes, we ship internationally. Shipping costs and delivery times vary by location and shipping method. You can find detailed information during the checkout process.
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Our jewellery is designed to resist tarnishing and is generally water-resistant. However, we recommend avoiding prolonged exposure to water to maintain its shine.
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Yes, we stand by the quality of our jewellery. Each purchase comes with a warranty, and if you encounter any issues, please contact our customer support team.
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We provide authenticity certificates with our moissanite jewellery. You can also have your jewellery independently appraised for verification.
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Yes, you'll receive a tracking number once your order is shipped, allowing you to monitor its delivery progress.
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We often run promotions and offer discounts. To stay updated on our latest offers and exclusive deals, subscribe to our newsletter and follow us on social media.
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Creating a bespoke piece with Iced London is an exciting journey. Contact our team to discuss your ideas and preferences. We'll work closely with you to bring your vision to life.
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Yes, you can explore customer reviews and testimonials on our website and Trustpilot to learn about the experiences of others who have chosen Iced London for their jewellery needs.