Iced London's handcrafted, customised photo pendant brings a unique way to honour your loved ones, relatives and friends by allowing you to hold their memories with you in every moment. Your picture will be cropped to fit perfectly into the image area, covered by a protective glass. A unique way to express your love.

Your pendant is made to order and will arrive in 6 weeks after approval. Chains are sold separately. Custom orders are non-refundable.

Iced London's Moissanite stones are a luxurious and more affordable choice. Below is a list of benefits of the stones we use:

• Top Quality: We use D-Colour (the highest grade on the colour chart) and VVS1 Clarity (the second highest grade on the clarity chart).
• Passes Diamond Tester: Moissanite's unique properties make it indistinguishable from natural diamonds when tested using a diamond tester.
• Certified Quality: All our stones are certified for its authenticity, ensuring consistent quality and performance (GRA Certificates are provided on request).
• Durability: Moissanite ranks high on the Mohs scale of hardness, making it highly resistant to scratching and wear.
• Affordability: Our Moissanite offers the same sparkling appearance as natural diamonds at a fraction of the cost

Crafted with a nickel-free 925 Silver finished in rhodium, giving it brilliant shine and durability. Rhodium is a rare and valuable precious metal chosen for its shine, strength, and rarity. Below is a list of benefits of Rhodium:

• Hypoallergenic: Being nickel-free, it is hypoallergenic and less likely to cause allergic reactions or skin sensitivities, making it suitable for individuals with sensitive skin.
• Durability: 925 silver, also known as sterling silver, is mixed with copper to enhance its strength and durability. The rhodium finish provides an extra layer of protection against tarnishing, ensuring your chain maintains its luster over time.
• Tarnish Resistance: The rhodium finish forms a barrier that helps prevent the silver from tarnishing due to exposure to air, moisture, and environmental factors.
• Low Maintenance: The rhodium finish minimizes the need for constant polishing and maintenance, as it provides an additional layer of protection against scratches and wear.
• Luxurious Aesthetic: The combination of 925 silver and the rhodium finish gives the chain a luxurious and high-end look that resembles white gold or platinum.
• Longevity: The rhodium plating helps preserve the appearance of the chain for an extended period, maintaining its attractiveness even with regular wear.

• You can track the status of your order in your Iced London account or through the link in your shipping email
• Official photo ID may be required for delivery: accepted forms of ID are UK or international passport, UK driving license or EU ID card.
• Delivery fees and times are quoted upon checkout. All delivery times are estimated from the moment Iced London sends your shipping confirmation email.

Exceptions

• Custom jewellery and all other Made-To-Order pieces can take up to 6 weeks for delivery.

We are pleased to offer a complimentary 12-month warranty and returns & exchanges within 30 days of reception/collection of your item.

Requesting a return or exchange:

• You must 'Request a return' in your Iced London account before returning your order.
• Refunds will be made to the original purchaser, in the original method of payment.

Return conditions:

• Item must be returned in original shipping packaging and original branded packaging, with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes.
• Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return
• Custom jewellery and all other Made-To-Order items are non-refundable. Select Made-To-Order items are available for exchange or store credit.

Warranty conditions:

• Our jewellery comes with a 12-month warranty covering manufacturing defects.
• The warranty does not cover normal wear and tear, accidental damage, or improper care.

At Iced London, we take pride in crafting high-quality jewellery pieces that are designed to shine for a lifetime. To ensure your jewelry retains its brilliance, we recommend following these care instructions:

• Avoid Contact with Chemicals: Remove your jewellery before applying lotions, perfumes, hairspray, and other beauty products. Chemicals can dull the sparkle of diamonds and tarnish the gold or silver.
• Store Seperately: When not in use, store each piece of jewellery in a soft pouch or individual compartment to prevent scratching and tangling.
• Gentle Cleaning: Clean your jewellery regularly using a mild, non-abrasive jewelry cleaner or a mixture of mild soap and warm water. Gently scrub with a soft brush, rinse thoroughly, and pat dry with a clean cloth.
• Polishing Cloth: To restore the shine of your jewellery, use a jewellery polishing cloth. Avoid using tissues or paper towels, as they can scratch the metal.
• Avoid Exposure to Harsh Elements: Remove your jewellery before swimming, exercising, or engaging in activities that may expose it to harsh chemicals, saltwater, or extreme temperatures.
• Protect from Direct Sunlight: Prolonged exposure to direct sunlight can cause colour changes in the stones and fade the appearance of the metal. Store your jewelry away from direct sunlight.
• Professional Cleaning: For a deep clean and inspection, consider taking your jewelry to Iced London or any other professional jeweller once a year. They can perform a thorough cleaning and ensure the settings are secure.