How long is shipping?
All orders are shipped from our warehouse located in London, England within 24 hours of being placed.
We offer free next-day delivery for all UK orders.
Delivery to all states in the USA is 2 business days via FedEx International Express.
What is Vermeil?
Vermeil (typically pronounced vehr-may) jewelry is made from 925 sterling silver as its base material, which is a standard material used in high quality jewelry.
The gold karat is at least 10k. We use 14k-18k, depending on the piece.
The gold must be at least 2.5 microns thick. This is much thicker than electroplated or typical gold dipped jewelry and therefore will outlast typical gold plated items.
How does the lifetime guarantee work?
Iced London offers an industry leading Lifetime Warranty. Our pieces are designed to last a lifetime, but if your product experiences any issues under normal wear and tear then you are entitled to a FREE one-time repair or replacement of the product. Our Lifetime Warranty does not cover unintentional abuse (water/chemical damage, scratches/scuffs, accidental breakage) or lost/stolen items. Any repairs or alterations performed by any party other than Iced London will void the warranty. If the particular piece you wish to exchange is discontinued, then we will allow an exchange for something of equal or lesser value.
How do I contact Iced London Customer Support?
We are happy to help answer any and all questions. You can email our customer support at email@example.com.
How long do custom pieces take to make?
Custom orders will take up to 6 weeks to make if you paid for priority production, or up to 8 weeks to make if you did not pay for priority production. This production time is in place as these products are made to order and are subject to specific testing and quality control. Please note, even if next day delivery is selected for custom products as the shipment method, the 6 week/8 week delivery still applies.
How long do vermeil/solid gold pieces take to make?
Vermeil and solid gold options are made to order and can take up to 5 weeks for delivery.
What is your returns policy?
We accept returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), please contact customer support via email firstname.lastname@example.org.
We cannot accept cancellations or returns on the following items:
- Custom Pendants
- Vermeil Items
- Solid Gold Items