Rings

Made-to-order rings are usually ready to dispatch in 2–3 weeks. This is the time to make your ring, before delivery begins. For a bespoke commission, we agree the production schedule with you individually; if you are ordering for a particular occasion, tell us the date before placing your order.

After dispatch, UK delivery is next day, USA delivery is two business days, and European delivery is three to five business days. Your jewellery is insured in transit. We cover duties and taxes for US and European orders. For other destinations, ask our team to confirm the delivery estimate and any import charges before ordering.

For a custom ring, send us the shape or style you have in mind, your preferred metal colour, diamond preference, ring size and budget. Reference images can help explain a setting, silhouette or detail; you do not need a finished drawing.

Bespoke commissions start at £2,000, with a typical range of £7,500–£25,000. The final quote depends on the design, materials and diamonds. A 50% deposit is required before design begins, with the balance due before handover. We discuss the brief and agree the production timeline for your commission; the standard made-to-order estimate is not a promise for every bespoke project.

Explore the bespoke process or speak to an Iced London advisor to discuss your idea.

Our lifetime guarantee covers manufacturing faults, including faults discovered after delivery. If something does not seem right with your ring, contact our team with your order number, clear photographs and an explanation of the issue. Eligible manufacturing faults are repaired or replaced free of charge. We will assess the issue and explain the next steps. The guarantee is not a promise that every repair, alteration or instance of accidental damage is free.

To care for your rings, store your rings separately to avoid scratches, keep them away from harsh chemicals, and remove them before strenuous activities that could damage a setting or catch a chain. Use a soft cloth for a gentle surface clean. Ask us before using an ultrasonic cleaner or abrasive jewellery products, particularly on rings with decorative details or mixed materials.

Made-to-order rings can be returned within 14 days of delivery for store credit towards your next jewellery purchase, provided they are new and unworn. Contact us within that window before posting your jewellery back, and include the original packaging, accessories and documents. For eligible other purchases, we offer a 14-day exchange or refund option.

Personalised or genuinely custom-made rings may be excluded from change-of-mind cancellation rights. Simply making a standard design after it is ordered does not, by itself, remove your statutory rights. If your ring is faulty or not as ordered, email info@icedlondon.com with your order number and photographs so we can assess it. Read the full returns policy for the return process, shipping responsibilities and applicable terms.

Our rings include plain metal designs and diamond-set rings. Depending on the design, available specifications include 925 silver with lab-grown diamonds, 14k gold with lab-grown diamonds, and 14k gold with natural diamonds. Colour, metal and diamond type are separate choices: select each option on the ring’s product page to see the exact specification and price.

A white, yellow or rose colour selection alone does not describe the underlying metal. Check the metal option as well, and ask us if you want a combination that is not listed. We can help you compare a signet, band or full eternity design before you commit.

Lab-grown diamonds are diamonds grown in a controlled environment; natural diamonds form in the earth. They share the same fundamental chemical composition and crystal structure. The difference is their origin, which also affects their price. Select the diamond option shown on the product page: not every design is offered with both lab-grown and natural diamonds.

For diamonds over one carat, we offer GIA or IGI certification. This refers to the individual diamond, not the combined carat weight of many smaller stones. Several carats of pavé diamonds set into rings do not mean every small stone has an individual report. Our advisors can confirm the diamond specification and applicable certification for the ring you are considering.

The most reliable approach is to visit a local jeweller and have the intended finger measured with a ring sizer. Tell them if you are choosing a wide band, since its fit can feel different from a narrow ring. Our ring options use US sizes; the size guide beside the selector helps you compare other sizing systems.

At home, measure the inside diameter of a ring that fits the same finger, straight across the centre without including the metal, and compare it with the guide. A strip of paper or string can stretch or sit unevenly, so treat that measurement as an estimate. If you are between sizes or choosing a full eternity ring, ask us before ordering rather than assuming it can be resized later.