All orders are shipped within 24-48 hours of the order being placed. This excludes made-to-order items (such as custom pendants and solid gold items).

Once shipped you should receive a shipping confirmation email with all of your orders information, including a link to track your order.

If you did not receive the shipping confirmation email within 48 hours of placing your order, please check your spam or junk folder incase it may have ended up in there. If you still cannot find it, email us on info@icedlondon.com and we will get back to you within 24 hours.