Iced London offers an industry leading Lifetime Warranty. Our pieces are designed to last a lifetime, but if your product experiences any issues under normal wear and tear then you are entitled to a FREE one-time repair or replacement of the product. Our Lifetime Warranty does not cover unintentional abuse (water/chemical damage, scratches/scuffs, accidental breakage) or lost/stolen items. Any repairs or alterations performed by any party other than Iced London will void the warranty. If the particular piece you wish to exchange is discontinued, then we will allow an exchange for something of equal or lesser value.