Contact Us
Choose your preferred method of contact to connect with our Client Services team or explore the answers to our FAQs.
Call Us
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Monday to Friday: 10am - 7pm
Saturday to Sunday: 12pm - 5pm
Monday to Friday: 10am - 7pm
Saturday to Sunday: 12pm - 5pm
Our Client Advisors will be delighted to assist with your questions.
info@icedlondon.com
+1 (424) 253-0612
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Popular Questions
You can track your order using the tracking link provided in your confirmation email. For updates, feel free to contact us with your order number.
Yes, we ship worldwide with secure, tracked shipping methods.
If your order hasn’t shipped or entered production, we may be able to modify it. Contact us as soon as possible with your order details.
To maintain brilliance, avoid exposure to harsh chemicals, store in a soft pouch, and clean regularly with a microfiber cloth. For detailed guidance, refer to our Care Instructions.
Contact us immediately. We’ll assist in tracking your package and work with the courier to resolve the issue.
Yes, we specialise in custom pieces. Visit our bespoke page or inquire through the form to start your custom design process.
Our luxury collections feature gold, silver, and VS/VVS diamonds. ICED Vault items may include brass and cubic zirconia, designed as samples or limited releases.
The ICED Vault is our exclusive archive of unreleased samples, one-off pieces, and experimental designs. Items are sold as-is and will not be restocked. All ICED Vault sales are final due to the nature of the products.
We accept returns within 14 days for non-custom items in original condition. Earrings, Custom and ICED Vault items are final sale.
Click here or contact us with your order number, and we’ll guide you through the return process.
We accept credit/debit cards, PayPal, Klarna, wire transfer and cryptocurrency for certain orders.
Currently, we operate online only. For private viewings or consultations, please inquire through the contact form.
Use the form above, email us at info@icedlondon.com, or call +1 (424) 523-0612.
