Your Questions, Answered
Because Every Detail Matters.
Our pieces are crafted from high-quality metals, including 14k gold (available in rose, white, or yellow), as well as other premium metals like platinum and sterling silver.
Absolutely! Our products are completely hypoallergenic and safe for all skin types.
For in-stock items, we ship within 1 business day and delivery can take up to 2 business days. Made-to-order pieces are expertly crafted and shipped within 6 weeks. You’ll receive tracking details once your order is on its way.
To maintain brilliance, avoid exposure to harsh chemicals, store in a soft pouch, and clean regularly with a microfiber cloth. For detailed guidance, refer to our Care Instructions.
Yes, every piece comes with a lifetime guarantee covering manufacturing defects. This does not cover general wear and tear, accidental damage, or unauthorised alterations.
We accept returns within 14 days of delivery for unworn items in original packaging. Custom-made pieces and earrings are non-refundable.
Definitely! We accept a variety of payment methods including credit and debit cards, PayPal, Crypto, and wire transfers. Simply email info@icedlondon.com, and our Online Sales Team will assist you with the payment process.
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