To find the care instructions for a product check the item description tab. For questions about a specific product please contact Client Services.

If your jewellery becomes damaged, it can be sent back to us for professional repair. For international clients, we may connect you with a trusted local workshop to handle repairs more efficiently. Please email info@icedlondon.com with your order details and photos of the item, and our team will guide you through the process.

All restocks are available on a first come first serve basis. Please note product restocks are not guaranteed and are dependent on product availability.

To receive a notification for a restock please visit the product page and clicking the color-way, product, and size that you're interested in. Then select the "Notify Me" button to receive an email if the item does restock.

Please contact us about any damaged or defective items with accompanying photos within a 14-day period from the date of purchase.