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Iced London · At your service
Returns & sale purchases
Check the terms for your piece.
Check your item’s eligibility
Read the refund policy for return conditions and exclusions. Made-to-order pieces can be returned within 14 days of delivery for store credit towards a new piece. They must be in new and unworn condition. Contact the team to arrange your return before sending the piece back.
Requesting a return
Sign in to your customer account, select the relevant order and request a return. Please wait for instructions before sending jewellery back.
Need help?
Email info@icedlondon.com with your order number and question.