You’ll receive an email with tracking details as soon as your order ships. You can also log into your account to view updates.

Delivery times vary by location. If your order seems delayed, contact us and we’ll investigate right away.1

We begin processing orders as soon as they’re placed to ensure quick delivery. Because of this, cancellations aren’t always possible.

If you need to cancel, email us right away at info@icedlondon.com
and our team will do everything we can to help.

If you’d like to adjust your order (such as size, shipping address, or product choice), reach out immediately at info@icedlondon.com.

Once an order has shipped or entered production, changes may not be possible, but contact us and we’ll guide you on the best solution.

If you are unable to locate your order confirmation, please check your spam or junk mail. If you still are unable to locate the email, please contact Client Services.